Most of our products are cut, welded or fabricated to order, to the sizes and specifications you choose. Please check your order carefully before you confirm it. If you’re not sure what you need, contact us first and we’ll help you choose.
When we accept a return
We only accept a return if we sent you the wrong product: one that doesn’t match the product or specifications on your order and invoice.
We don’t accept returns of custom-made products, or of products that were ordered incorrectly.
How to request a return
- Tell us within 7 days of delivery. Email sales@beltingedge.co.za or WhatsApp +27 (0) 68 217 6060 with your order or invoice number, what’s wrong, and photos.
- We investigate. Every return request is investigated, and we’ll let you know whether it’s accepted. Please don’t send anything back before we’ve approved the return.
- If we accept it, we’ll arrange courier collection at no cost to you (or refund reasonable courier costs if we agree that you send it back yourself). We’ll then send you the correct product or refund you within 30 days.
Your legal rights
This policy doesn’t affect your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act. Our full returns terms are in our Terms and Conditions.
Contact us
Phone: +27 (0) 21 557 0129
WhatsApp: +27 (0) 68 217 6060
Email: sales@beltingedge.co.za